Return & Refund Policy
Return & Refund Policy
At PrintMyCover.com, your satisfaction is our top priority. Because our products are custom-made, we handle returns and refunds a little differently than standard retail stores. Please read our policy carefully before placing your order.
1. All Sales Are Final
All products are made-to-order and personalized according to your submitted design or request. As such, we are unable to accept returns or exchanges for reasons such as:
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Change of mind
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Incorrect size selection
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Dislike of color or layout (if matched to the submitted design)
Please double-check all details before placing your order.
2. Exceptions – Damaged, Defective, or Incorrect Orders
We will offer free replacements or refunds under the following conditions:
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The item was damaged during shipping
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The item is defective or poor quality
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The item received is not what you ordered (wrong design, size, or product type)
What to do:
To be eligible for a replacement or refund, please:
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Email us at support@printmycover.com within 7 days of receiving the item
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Include your order number, a description of the issue, and clear photos showing the defect or damage
We will review your request and respond within 2 business days.
3. Cancellations
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Orders may be cancelled within 1 hour of purchase for a full refund.
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After 1 hour, your order may already be in production and cannot be cancelled or changed.
4. Refunds
Once a refund is approved:
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It will be processed to your original method of payment.
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Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or card issuer.
5. Exchanges
We do not offer product exchanges for customized items unless there is a verified defect or fulfillment error.
6. Shipping Costs
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If your item qualifies for a refund or replacement due to our error, we will cover all shipping costs.
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We do not cover return shipping for non-qualifying returns.
7. Contact Us
If you have any questions about this policy or need help with your order, please contact our support team:
📧 Email: support@printmycover.com
🌐 Website: www.printmycover.com